Abstract--Amid the rapid rise of agentic dialogue models, realistic user-simulator studies are essential for tuning effective conversation strategies. This work investigates a sales-oriented agent that adapts its dialogue based on user profiles spanning age, gender, and occupation. While age and gender influence overall performance, occupation produces the most pronounced differences in conversational intent. Leveraging this insight, we introduce a lightweight, occupation-conditioned strategy that guides the agent to prioritize intents aligned with user preferences, resulting in shorter and more successful dialogues. Our findings highlight the importance of rich simulator profiles and demonstrate how simple persona-informed strategies can enhance the effectiveness of sales-oriented dialogue systems. With the ongoing evolution of Agentic AI, researchers have begun to explore its application across diverse domains. Among these, dialogue systems designed for business recommendation tasks have attracted significant attention.

Creating personalized and adaptable conversational AI remains a key challenge. This paper introduces a Continuous Learning Conversational AI (CLCA) approach, implemented using A2C reinforcement learning, to move beyond static Large Language Models (LLMs). We use simulated sales dialogues, generated by LLMs, to train an A2C agent. This agent learns to optimize conversation strategies for personalization, focusing on engagement and delivering value. Our system architecture integrates reinforcement learning with LLMs for both data creation and response selection. This method offers a practical way to build personalized AI companions that evolve through continuous learning, advancing beyond traditional static LLM techniques.

Recent advancements in proactive dialogues have garnered significant attention, particularly for more complex objectives (e.g. emotion support and persuasion). Unlike traditional task-oriented dialogues, proactive dialogues demand advanced policy planning and adaptability, requiring rich scenarios and comprehensive policy repositories to develop such systems. However, existing approaches tend to rely on Large Language Models (LLMs) for user simulation and online learning, leading to biases that diverge from realistic scenarios and result in suboptimal efficiency. Moreover, these methods depend on manually defined, context-independent, coarse-grained policies, which not only incur high expert costs but also raise concerns regarding their completeness. In our work, we highlight the potential for automatically discovering policies directly from raw, real-world dialogue records. To this end, we introduce a novel dialogue policy planning framework, LDPP. It fully automates the process from mining policies in dialogue records to learning policy planning. Specifically, we employ a variant of the Variational Autoencoder to discover fine-grained policies represented as latent vectors. After automatically annotating the data with these latent policy labels, we propose an Offline Hierarchical Reinforcement Learning (RL) algorithm in the latent space to develop effective policy planning capabilities. Our experiments demonstrate that LDPP outperforms existing methods on two proactive scenarios, even surpassing ChatGPT with only a 1.8-billion-parameter LLM.

When engaging in conversations, dialogue agents in a virtual simulation environment may exhibit their own emotional states that are unrelated to the immediate conversational context, a phenomenon known as self-emotion. This study explores how such self-emotion affects the agents' behaviors in dialogue strategies and decision-making within a large language model (LLM)-driven simulation framework. In a dialogue strategy prediction experiment, we analyze the dialogue strategy choices employed by agents both with and without self-emotion, comparing them to those of humans. The results show that incorporating self-emotion helps agents exhibit more human-like dialogue strategies. In an independent experiment comparing the performance of models fine-tuned on GPT-4 generated dialogue datasets, we demonstrate that self-emotion can lead to better overall naturalness and humanness. Finally, in a virtual simulation environment where agents have discussions on multiple topics, we show that self-emotion of agents can significantly influence the decision-making process of the agents, leading to approximately a 50% change in decisions.

Rapport is known as a conversational aspect focusing on relationship building, which influences outcomes in collaborative tasks. This study aims to establish human-agent rapport through small talk by using a rapport-building strategy. We implemented this strategy for the virtual agents based on dialogue strategies by prompting a large language model (LLM). In particular, we utilized two dialogue strategies-predefined sequence and free-form-to guide the dialogue generation framework. We conducted analyses based on human evaluations, examining correlations between total turn, utterance characters, rapport score, and user experience variables: naturalness, satisfaction, interest, engagement, and usability. We investigated correlations between rapport score and naturalness, satisfaction, engagement, and conversation flow. Our experimental results also indicated that using free-form to prompt the rapport-building strategy performed the best in subjective scores.

This extended abstract describes the preliminary quantitative and qualitative results coming from a therapeutic laboratory focused on the use of the Pepper robot to promote autonomies and functional acquisitions in highly functioning (Asperger) children with autism. The participants recruited were four highly functioning (Asperger) children, aged between 11 and 13 years. There have been in total 16 lab sessions, all recorded by a fixed camera, in addition to the Pepper's 2D cameras. Furthermore, trainees filled out evaluation forms provided by psychotherapists, noting the children autonomy's progress in a diary with the helping of rating scales [1]. These notes were then reworked to draw up shared reports, reflecting on the behavior's evolution and progress of the children meeting by meeting.

Improving the emotional awareness of pre-trained language models is an emerging important problem for dialogue generation tasks. Although prior studies have introduced methods to improve empathetic dialogue generation, few have discussed how to incorporate commonsense knowledge into pre-trained language models for controllable dialogue generation. In this study, we propose a novel framework that improves empathetic dialogue generation using pre-trained language models by 1) incorporating commonsense knowledge through prompt verbalization, and 2) controlling dialogue generation using a strategy-driven future discriminator. We conducted experiments to reveal that both the incorporation of social commonsense knowledge and enforcement of control over generation help to improve generation performance. Finally, we discuss the implications of our study for future research.

With the flourish of services on the Internet, a prerequisite for service providers to precisely deliver services to their customers is to capture user requirements comprehensively, accurately, and efficiently. This is called the ``Service Requirement Elicitation (SRE)'' task. Considering the amount of customers is huge, it is an inefficient way for service providers to interact with each user by face-to-face dialog. Therefore, to elicit user requirements with the assistance of virtual intelligent assistants has become a mainstream way. Since user requirements generally consist of different levels of details and need to be satisfied by services from multiple domains, there is a huge potential requirement space for SRE to explore to elicit complete requirements. Considering that traditional dialogue system with static slots cannot be directly applied to the SRE task, it is a challenge to design an efficient dialogue strategy to guide users to express their complete and accurate requirements in such a huge potential requirement space. Based on the phenomenon that users tend to express requirements subjectively in a sequential manner, we propose a Personalized Utterance Style (PUS) module to perceive the personalized requirement expression habits, and then apply PUS to an dialogue strategy to efficiently complete the SRE task. Specifically, the dialogue strategy chooses suitable response actions for dynamically updating the dialogue state. With the assistance of PUS extracted from dialogue history, the system can shrink the search scope of potential requirement space. Experiment results show that the dialogue strategy with PUS can elicit more accurate user requirements with fewer dialogue rounds.

The strategies for interactive characters to select appropriate dialogues remain as an open issue in related research areas. In this paper we propose an approach based on reinforcement learning to learn the strategy of interrogation dialogue from one virtual agent toward another. The emotion variation of the suspect agent is modeled with a hazard function, and the detective agent must learn its interrogation strategies based on the emotion state of the suspect agent. The reinforcement learning reward schemes are evaluated to choose the proper reward in the dialogue.

A robot as a coworker or a cohabitant is becoming mainstream day-by-day with the development of low-cost sophisticated hardware. However, an accompanying software stack that can aid the usability of the robotic hardware remains the bottleneck of the process, especially if the robot is not dedicated to a single job. Programming a multi-purpose robot requires an on the fly mission scheduling capability that involves task identification and plan generation. The problem dimension increases if the robot accepts tasks from a human in natural language. Though recent advances in NLP and planner development can solve a variety of complex problems, their amalgamation for a dynamic robotic task handler is used in a limited scope. Specifically, the problem of formulating a planning problem from natural language instructions is not studied in details. In this work, we provide a non-trivial method to combine an NLP engine and a planner such that a robot can successfully identify tasks and all the relevant parameters and generate an accurate plan for the task. Additionally, some mechanism is required to resolve the ambiguity or missing pieces of information in natural language instruction. Thus, we also develop a dialogue strategy that aims to gather additional information with minimal question-answer iterations and only when it is necessary. This work makes a significant stride towards enabling a human-like task understanding capability in a robot.